Easy, Medium, Hard
by Nheeda Enriquez
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August 12, 2009, 11:31 pm
Filed under: consumer behavior, delighters, information design, innovation trends, social media | Tags: easy, frameworks, gmail, hard, innovation, medium
Filed under: consumer behavior, delighters, information design, innovation trends, social media | Tags: easy, frameworks, gmail, hard, innovation, medium
A very simple, yet so often overlooked framework that I use is Easy-Medium-Hard. Sometimes it’s just a really quick way to organize information and ideas into digestible chunks, and placing them on a relative scale to one another. Here’s a few ways that I’ve used it lately:
- Sorting ideas and concepts Easy ideas that can be executed within a year; Hard ones take considerably longer. One innovation professional in town talks about his innovation in meat temperatures: rare, medium, and well-done.
- Brainstorming Asking yourself “how might we make _______ easy for our user?” (ie, Learn how to play one song, cooking a meal for 8 people in under an hour, etc.) How might we make it harder? By thinking about it in extremes, we cover a wider range and stimulate broader thinking.
- Feature sets Everyone approaches an interface or a new piece of software from a different skill level. Rather than bombarding each person with everything under the sun, tailor the experience to suit the consumer/user’s familiarity. Hide the rest to eliminate clutter (and make it available if it’s needed.) A wonderful execution of this is Google’s “Become a Gmail Ninja” feature.

image via google
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